DSH - Napa: Visitor Information
General guidelines for tele-visitation with a patient:
- You will be required to present your ID at the beginning of the web conference. The information provided will need to match what has been submitted, so please fill out the form with your legal name as it appears on your state-issued ID.
- Tele-Visitation will take place daily, with first tele-visit appointment times at 9:30am and last tele-visiting appointment times at 4:30pm each day, with each tele-visit appointment lasting 30-minutes.
- To allow for wider patient access to tele-visitation, patients can only be scheduled for one tele-visit per week.
- Each tele-visit may have one visitor participating from one location.
- Friends and family requesting a tele-visit must confirm they have technology that allows for access to the tele-visit, including connection to the internet, a front facing camera and voice broadcasting ability on their device, and the ability to connect with a WebEx invitation.
Technology Requirements to Participate in a WebEx Meeting
- Headphones with microphone (preferred)
- Stable internet connection
- Computer WebEx Tutorial
- WebEx App
- Stable internet connection (Wi-Fi or cellular)
- Headphones with mic (preferred)
- Front facing camera
- Mobile Smart Phone WebEx Tutorial
Scheduling Tele-Visits / Verification Process
To schedule a tele-visit, please login to Tele-Visitation Scheduling to complete the request form. Tele-Visitation scheduling will be on a first come first serve basis and is subject to change at any time. Incomplete or inaccurate requests will be denied.
- All requests for tele-visiting will be processed by Department of Police Services in the manner similar to in-person visiting. If the visitor is restricted from grounds or has an active warrant, the tele-visit will be denied.
- The Department of Police Services visitor review process will take approximately three calendar days.
- Once approved by the Department of Police Services, and the visit is accepted by the patient, the visitor will receive a confirmation email with tele-visit day, time, and link to the tele-visit.
- Approved visitors will have their identity verified at the beginning of the tele-visit. Only previously approved visitors can participate in the tele-visit and be visible on the screen. No minors or restricted visitors will be allowed to participate. The visitation maybe be terminated for failure to comply.
- During the visit, the patient and the visitor will be expected to adhere to the same rules and regulations as in-person visits. This includes but is not limited to attire and appropriate behavior. Any misconduct may result in termination of the visit.
- Criminal activity observed during the visit will be processed in accordance with applicable laws.
Secured Treatment Area
Visiting Center - Secured Treatment Area
Visiting Center – Program 4
After Hours (4:00 PM - 8:00 AM)
- Gifts & Donations
- Additional Information
- Visitor Information for Judicially Committed / Penal Code Patients (Programs 1, 2, 3 & 5)
- Visiting Days and Hours
- Visiting for Children
- Visiting Identification Requirements
- Visitor Processing
- Items NOT Allowed on Hospital Grounds
- Items NOT Allowed During Visits
- Visitor/Patient Food Privileges
- Responsibility & Conduct of Vistors/Patients
Department of State Hospitals – Statewide Contraband List
In accordance with Welfare & Institutions Code Section 7295, to ensure its safety and security, the Department of State Hospitals has developed a list of items deemed contraband at every state hospital.
A. "Contraband" means materials, articles, or goods that patients are prohibited from having in their possession because such materials, articles or goods present a risk to safety and security in the facility.
B. Items restricted to use only under supervision or control may be considered contraband for the purposes of this list, as they should not be in patient's possession without supervision. All items that are illegal to possess are by default considered to be contraband, whether specifically contained in this list or not. This includes any items prohibited as a condition of parole as it applies to any patient on active parole while housed in a DSH facility.
Gifts and donations, including money, supplies, equipment, or miscellaneous items are received and registered by the Volunteer Center. A receipt for tax purposes is available upon request. Gifts or donations intended for a specific purpose or patient group will be recorded as such, and used only for that purpose. All other gifts and donations will be used for the benefit of patients, hospital wide, including client activities and special events. If you would like to give a gift/donation, you may contact the Volunteer Services Office at (707) 253-5505.
Ordering Items for Family, Friend or Loved onesPackages sent to patients must be from a vendor. Packages assembled from home will not accepted. All incoming packages must come to the hospital through the U.S. Postal Service, or other recognized vendor delivery service. Packages received or sent to and from patients will not be more than 24 inches in length, 19 inches in width and 12 inches high and will not weigh more than 30 pounds. Patients are allowed 5 packages in a quarter (January-March; April-June; July-September; October- December). An order that comes in multiple packages from a vendor will count as one package, only if the sender has submitted a copy of the invoice to the Package Center within two days of placing the order. This invoice may be faxed to 707-254-2448 or emailed to the following address: DSHNSHPackageCenter@dsh.ca.gov
DSH Napa is currently offering My Care Pack Canteen Services to patients who reside at the hospital as well as to family, friends of loved ones who prefer to use this service to order items for their loved ones. To use this service and to learn more about how it works, please go to www.mycarepack.com
It is the policy of Department of State Hospitals - Napa to ensure the right of Patients to receive visitors daily. Patients also have the right to refuse to see visitors.
No more than four (4) visitors per Patient will be allowed at one time, unless prior arrangements and approval has been granted. Visitors will only be allowed to visit one Patient at a time.
Staff shall ensure the health and safety of the Patient, visitors and employees. In addition, staff are responsible for the safety of the unit environment and the continuity of ongoing treatment activities.
Exceptions to this policy may be made by the Medical or Executive Director.
Family members and friends are encouraged to visit. Regular visiting hours are between 9:00 a.m. and 3:30 p.m. seven days a week and holidays. To arrange for a visit, please contact the social worker or the unit staff in advance of your visit. Individuals participate in scheduled daily activities including therapy and educational programs. With advance notice, we can prevent unnecessary delays in your visit and interruptions in the individual's treatment schedule.
On rare occasions, it may be in the best interest of the patient for the treatment team to limit visiting. Program staff will advise and discuss with the patient's family/friends any such restrictions.
Attorneys and/or their representatives may visit during regular visiting hours (with the exception of weekends and holidays) without an appointment, if they do not require the private attorney room.
Attorneys wishing to conduct a private consultation with a patient must contact the Hospital in advance so that a private room may be reserved.
Minors may only visit when accompanied by an adult escort and with approval in advance by the Patient’s Wellness and Recovery Planning (WRP) Team. The WRP Team approval requires written consent from the parent/guardian to submit a completed Minor Visitation Authorization form. This form can be requested from the Patient’s social worker. The form will be kept on file in the Patient’s record until the parent/guardian rescinds the consent.
If a minor is an emancipated adult, a certified copy of the court order for emancipation must be provided prior to a visit.
All minors, other than the emancipated minor, must be constantly supervised, accompanied to and from the restroom and remain in the immediate area of their parent(s), legal guardian, or immediate family member.
All visitors must register at the Sallyport with the Hospital Police Officers prior to each visit. A Visitor’s Information form is to be completed or to be on file. All visitors shall present proof of identity before being permitted to visit. Proof of identification requires a valid driver’s license, state issued identification card or official pictured ID such as a passport.
- All visitors must wear shoes or sandals.
- Visitors must be fully clothed – blouses with skirts, pants or bermuda shorts, or dresses for women; shirts with pants or bermuda shorts for men.
- Visitors may not wear clothing that exposes the breast, back area, genitals, or buttocks.
- Visitors may not wear any sheer or transparent garments.
- Except for religious headgear, visitors may not wear any hats in the Visiting Center.
- For security reasons visitors must not wear clothing that in any way resembles the state-issued clothing or Hospital Police’s uniforms (no dark brown or khaki colored clothing).
- It is recommended that all visitors leave their purses and other personal property in their vehicles if possible. If these items are brought to the Visiting Center, they will be placed in a locker and the visitor will retain the key.
- All visitors shall be processed through the metal detector and all property brought into the Visiting Center may be searched by Hospital Police.
Alcoholic beverages, drugs, poisons, weapons, cameras, recording devices are not allowed on hospital grounds.
- Battery-operated toys, or toys with metal parts.
- Baby strollers.
- Baby powder or lotion.
- Thermos bottles or open containers containing liquid refreshments.
- Glass utensils or containers.
- Blankets (except baby blankets).
- Faulty or leaky containers.
- No coolers/ice chests.
Visitors with young children will be permitted to take into the Visiting Center the following items:
- Two (2) disposable diapers, per baby.
- Two (2) baby bottles (plastic) of pre-mixed formula, milk, or juice, per baby.
- One (1) change of clothes, per baby.
- One (1) baby blanket, per baby.
- One (1) small noiseless toy, not resembling a weapon, per child.
- Baby carrier.
- Diaper bag or tote for baby items.
Friends and Family MAY bring the following authorized items with them on their visit:
- Approved religious headgear
- A religious medal, bible or religious publications
- Wedding ring
- Prescription glasses
- Locker key.
- A maximum of $10.00 for the vending machines. This can be in the form of bills or coins. Coins cannot be in wrappers.
- Legal papers to conduct business during the course of visit.
Visitors MAY bring food to be consumed in the Visiting Center in accordance with the following requirements:
Food and drink items may not be taken to the Unit and must be consumed at the Visiting Center.
Food items will be limited to those items that can be carried in one container, outside dimensions not to exceed 13” wide, 19” long and 13” high.
All items brought to the Visiting Center are subject to a thorough visual search by the Hospital Police. Searching will be accomplished as deemed necessary by the assigned HPO staff, to restrict the introduction of contraband into the Visiting Center. All food containers will be opened to assure the contents do not contain contraband. Where questionable items are involved, the duty HPO will positively determine the food items are contraband free. This could include cutting the meats, pies, cakes, etc., or stirring the food items with supplied equipment.
Visitors and patients are restricted to the use of one table only, to both eat and store their food. The joining of an extra table, use of floor, or chairs to store and eat food is not permitted. The sharing of food with other visitors or patients is not permitted.
All visitors and patients consuming foods in the Visiting Center are required to clear, on and around tables, any uneaten foods, crumbs, or trash prior to termination of the visit. Trashcans are provided for the disposal of all trash.
Non-allowable items related to the consumption of food
- No whole melon-type foods.
- No liquid refreshments other than those available in the Visiting Center.
The Patient and his/her visitor will be expected to recognize that the Visiting Center is a public facility and that other Patients, visitors, and families, including those with children, will often be present. Accordingly, Patients and their visitors will also be expected to adhere to the following basic standards of public conduct:
- Behavior that is illegal or sexual in nature will not be permitted.
- No tobacco use or smoking is allowed during any visits.
- Other than holding hands during the visit, all other personal contact should not be excessive in duration.
- Visitors or Patients will not be permitted to sit on each other’s laps.
- Patients are not allowed to change baby diapers or remove the baby’s or minor’s clothing for any purpose. All changing of diapers will be in the Visitors Restroom.
- Improper behavior by the Patient or visitor shall result in the immediate termination of the visit and the Patient being returned to the unit.