DSH - Patton: Visitor Information

The Department of State Hospitals – Patton strives to make visits safe and enjoyable for patients as well as their family members and guests. Each visitor can help us do that by ensuring the follow the specific guidelines during visits. Please read this entire page BEFORE visiting. Failing to do so may result in delays or cancelled visits.

  • All visitors will be processed for the detection of contraband upon entering and departing the Visitor Center.
  • If the visitor refuses the search, the visit may be denied and the visitor will be ordered to leave the hospital grounds.
  • All items brought into the Visiting Center are subject to a thorough visual search by the CDCR/HPD Officers.
  • Personal items and purses cannot be carried into a visit. There are a limited number of lockers available.
  • Visitors are subject to random searches and/or searches where officers suspect someone may have contraband.

Influenza Announcement

In an effort to protect our patients from the spread of Influenza Virus, effective November 01, 2018, Department of State Hospitals is requiring all visitors to follow guidelines regarding flu vaccination and patient contact. During the flu season, generally November through April, the following rules apply:

  1. All visitors, entering DSH-Patton’s Secured Treatment Area, including the Visiting Center, are required to do one of the following:
    • Show proof of recent Influenza Vaccination, or
    • Wear a protective mask upon entering the Secured Treatment Area or Visiting Center
  2. Visitors shall not remove masks at anytime during the visit, including for food and beverage consumption.
  3. Children visiting patients must also comply as follows:
    • Under 6 months of age: Parent must show proof that the mother was vaccinated
    • Over 6 months of age: Parent must show proof of child’s individual vaccination

Should flu season be extended by the county Public Health Department, these rules will be in effect throughout the flu season as determined by the county.

All new visitors are encouraged to submit proof of flu vaccination with their initial visiting application.

DSH-Patton appreciates and thanks all visitors for their efforts and cooperation in helping to minimize this flu seasons impact on our patients.

* Masks will be provided for visitors without proof of flu vaccination.

Contraband and Allowed Items for Patients

Any item that constitutes a safety or security concern can be denied or confiscated. The list identifies items that are not allowed, the reason why they are not allowed. It also lists items that can be allowed under limited conditions and what those conditions are.

This is especially important as it is now a misdemeanor crime (Welfare and Institutions code 4139) to deliver to a patient in a State Hospital any of the following items:

  • A cellular telephone or other wireless communication device, or any component thereof, including, but not limited to, a subscriber identity card (SIM card) or memory storage device.
  • Tobacco products.


Before you bring any times to a patient, make sure to review the list above and make sure you are not violating hospital policy. Any visitor found bringing contraband into the facility may have their authorization to visit withdrawn for a minimum of 30 days.

Contraband Items

Visitors are not allowed to bring any of the following into the Visitor Center:

  • alcoholic beverages
  • drugs
  • cigarettes or tobacco products
  • poisons
  • glue
  • firearms or any weapons
  • cameras or recording devices
  • pets
  • radios or televisions
  • musical instruments
  • diaper bags or strollers
  • pens or pencils
  • papers, books, written materials
  • legal documents

Contraband and Allowed Items while Visiting

When visitors have children with them, they are permitted to the take the following items into the visiting room:

  • one (1) baby carrier/car seat
  • one (1) baby blanket
  • three (3) diapers
  • three (3) clear plastic bottles
  • one (1) container of baby wipes
  • one (1) toy (noiseless and non-stuffed)

Food is allowed during visits, but there are several restrictions on how it should be packaged and brought in.

  • Coolers and ice chests are not allowed nor are thermos bottles any other open containers containing liquids or ice
  • No items that require refrigeration after opening are allowed
  • No faulty or leaking containers
  • Whole melons are not allowed
  • No metal silverware
  • No glass utensils or containers
  • No tin foil
  • No tablecloths
  • Drinks purchased at the Visiting Center are allowed

No Contact Visits

The “NO CONTACT” area may only be utilized for visits with patients who have been identified, through credible documentation, to have done the following:

  • Used, sold, possessed or transported tobacco, illegal drug, drug paraphernalia, or been caught smoking or possessing other contraband.
  • Tested positive for narcotics or illicit drugs within the past 90 days or where there have been clinical indications of the patient being under the influence and a drug screen has been refused by the patient.
  • Currently presents a physical risk to visitors or may compromise the safety and security of this facility.

The “NO CONTACT” visiting will be considered prior to a formal denial of visitation rights.

Patient Trust Office

Visitors wishing to give funds to a patient need to mail the Trust Office the funds. Visiting Center staff are prohibited from accepting cash or checks for delivery to patients or to the Trust Office.

Department of State Hospitals - Patton
Attention: Trust Office
3102 East Highland Avenue
Patton, California 92369

Proper Attire

Visitors must be fully clothed and appropriately dressed and groomed.

The following items are prohibited:

  • No dark brown or khaki clothing that resembles patient's clothes
  • No tank tops, halter-tops, low cut tops, bare midriff, or revealing tops
  • No short shorts - no higher than 2 inches above the knee (Bermuda shorts acceptable)
  • No short skirts or dresses (no higher than 2 inches above the knee)
  • No slits in garments that expose more than the knee
  • No see through clothing or skintight (all spandex type shorts or pants must be covered with a shirt or blouse down to the middle of the thigh)
  • No headgear (hat, scarves, etc.)
  • No clothing with obscene or disparaging language or pictures
  • No clothing resembling any notorious group
  • No uniforms of any type (except active military), no military fatigues
  • No wigs or hairpieces shall be allowed without approval of the Watch Sergeant (approval shall be based on need, e.g.: baldness)
  • No sunglasses unless prescription sunglasses
  • No heavy metal jewelry and No sharp edges. Visitors should wear a minimal amount of jewelry (e.g. wedding bands, one necklace, one bracelet, and watch)
  • No "wire type" underwire bras (plastic stay version are allowed)

Visiting With Children

Children cannot be left unsupervised while an adult visits. Failure to comply with this may result in termination of visit.

All children under the age of 18 may only visit a patient with the approval from both a parent/guardian of the child and from the patient’s interdisciplinary team. A copy of the child’s birth certificate is also required. An approved adult escort must accompany the child throughout the visit.

  • Permitted Visiting Days:
    • All children under the age of 16 (sixteen) may only visit on Saturday afternoon from 12:30 p.m. to 3:15 p.m. provided the above mentioned approvals are in place
    • Children between the ages of 16 (sixteen) and under 18 (eighteen) may visit any day of the week provided the above mentioned approvals are in place
  • Physical Contact: Physical contact between patients and children will be permitted only when authorized by the Interdisciplinary team and when supervised by staff on a one-on-one ratio.
  • Emancipated Minors: Authorized adult visitors must be over 18 years of age. Those children who are emancipated minors must bring proof (original copy of documentation) from the court in order to visit as an adult. Identification will be required to show proof of age.

Visitor Center Regular Hours

Sunday through Friday

  • From 8:30 a.m. to 3:15 p.m. - Adult visits only (unless a child visit has received special approval and scheduling).
  • Patient Count - From 10:45 a.m. to 11:45 a.m. there is a pause in visitor processing during the patient count procedure, NO VISITORS WILL BE PROCESSED DURING THIS TIME AND VISITOR PROCESSING WILL RESUME AT 12:30 p.m.
  • Visitor processing ends at 2:45 p.m. each day.


  • 8:30 a.m. to 12:15 p.m. - Adult visits only (unless a child visit has received special approval and scheduling).
  • Patient Count - From 10:45 a.m. to 11:45 a.m. there is a pause in visitor processing during the patient count procedure, NO VISITORS WILL BE PROCESSED DURING THIS TIME AND VISITOR PROCESSING WILL RESUME AT 12:30 p.m.
  • 12:30 p.m. to 3:15 p.m. - Approved children visits only (with adult escorts).
  • Visitor processing ends at 2:45 p.m. each day.

Visiting Center Holidays Schedule

The visiting center will be open for the following holidays:

  • New Years Day (January 1st)
  • Presidents Day (February)
  • Memorial Day (May)
  • Independence Day (July 4th)
  • Labor Day (September)
  • Columbus Day (October)
  • Veterans Day (November)
  • Thanksgiving Day (November)
  • Day after Thanksgiving (November)
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)

Visitor Process Requirements

All visitors must complete the Visitor Request and Authorization Form and submit it with a copy of photo identification to the Hospital Police Department prior to visiting. You may print this form out now, complete it, and bring it with you when you visit.

If a visitor arrives at the Visiting Center and has not completed the authorization form, this visitor must complete the form and submit their identification for copying prior to being allowed into the Visiting Center - this completed application is the visitor's ticket into the Visiting Center.

To Save Time, You can Mail the Form in Advance:

In order to expedite the approval process you may also mail the request along with a copy of your photo ID to:

Department of State Hospitals - Patton Police Department
3102 East Highland Avenue
Patton CA 92369

The visitor will be allowed restricted (no contact visits), pending the California Law Enforcement Telecommunication System (CLETS) review. Hospital police will still run the CLETS and if criteria is met to have a no contact visit or restrict the visit all together, then the information will be placed on the visitors list and the Hospital Administrator and Executive Director will be notified.

Visitor Identification Requirements

All visitors must register with the Visiting Center officer prior to each visit and present the officer with their acceptable form of identification listed below. In addition, the officer will ask the visitor to give his/her name, date of birth, address, telephone number, and relationship to patient. This Information will be kept on file.
The following shall be acceptable forms of identification:

  • Valid driver’s license with picture
  • Valid Department of Motor Vehicles' identification card with picture
  • Valid federal passport with picture
  • Armed forces identification card with picture
  • Identification cards issued by the United States Department of Justice Immigration and Naturalization Service
  • Valid Mexican Consulate identification with picture

General Visitor Information

Number of Visitors: No more than four (4) persons may visit any one patient at a time.
Length of Visit: The length of visit will be based on the number of visitors waiting, space availability, and the distance the visitor had to travel to visit.
Patients’ Visitation Rights: Patients have the right to refuse any visit.
Long Distance Travel: Visitors who reside 100 miles or more from DSH - Patton are allowed all day visits any day of the week (except during children’s visits on Saturday afternoon), depending on space availability, and only in keeping with the above schedule. Contact the patient’s Social Worker to get approval.
Disabled Access: Disabled parking is a premium, very limited and often filled during visitation hours. Visitors are advised to plan on coming extra early and dropping the disabled person off near the West Compound Gate, so that they can use the benches while waiting to go inside for their visit. During the summer, be aware of the warm weather and wear hats, and long sleeves/ protective clothing to avoid excessive exposure to the sun while waiting to visit. Sometimes the area is quite crowded and people have to stand and wait in the sun.